GENERAL CONDITIONS OF SALE
LENTI & VILLASCO S.R.L.
The following definitions will help you understand the general conditions of sale:
2. COMPANY HISTORY AND PHILOSOPHY
“Founded by Piero Lenti and Osvaldo Villasco, for over half a century Lenti Villasco creates, designs and produces high quality Italian jewelry. The aspiration to obtain jewelry with an impeccable workmanship in every smallest detail immediately becomes the missionof the company and remains unchanged, solid in time and generational transition“.
The Company operates with the utmost transparency and in compliance with the rights of the consumer provided for by current legislation, in particular, Legislative Decree n. 206/2005 (“Codice del consumo”) and Legislative Decree no. 70/2003 (Implementation of Directive 2000/31/EC, with particular reference to e-commerce) and subsequent amendments.
3. SITE OWNERSHIP AND INTELLECTUAL PROPERTY
The Site is owned by the Company. The trademarks, designs and all the contents published on the Site are the exclusive property of the Company and any use not authorized in writing by the Company is prohibited.
4. PRIVACY E COOKIE
5. INFORMATION FOR THE CONCLUSION OF THE SALES CONTRACT
a) Technical phases of the Site for the purchase of Products
The following information will allow you to know in advance the technical steps within the Site to buy the Products:
The Company may modify the GTC and the technical phases of purchase of the Products at any time. The GTC in force will be applied when the Company will receive the actual credit for the sale of the Products.
The main language of the Site is Italian. The Site has an English version and can also be translated into other languages. In case of doubts about the content of the GTC, the Italian version will prevail over all other versions.
6. PRE-CONTRACTUAL INFORMATION
Before purchasing the Products on the Site, you can consult the Product sheets that will provide you with the following information:
The information referred to in the previous numbers from 1 to 8, will be indicated in the order confirmation email that you will receive after payment.
The prices of the Products are expressed in Euros and include taxes and shipping costs. Customs duties and any specific charges and/or taxes to be paid in the country of destination are excluded.
8. EXECUTION OF PURCHASE ORDERS AND METHODS OF PAYMENT
1.1 link to the product sheet;
1.3 conditions of shipment;
1.4 quantity of Products purchased;
1.5 links to a third-party website to pay for the Products via financing. The Company shall not be liable for any damage or inconvenience arising from browsing on third-party sites.
2. The payment of the Products may be made through the payment circuits and instruments indicated on the Website. The order confirmation e-mail will be sent only after verification of the payment data and following the authorization to charge.
3. The Company shall not be liable for any fraudulent and unlawful use of payment data by third parties. We reserve the right to cancel the transaction in case of suspected fraudulent use of payment data. To ensure greater security, further information or documents may be requested at any time without which we reserve the right not to accept the transaction.
9. PERSONAL ACCOUNT
If you want to purchase the Products you will need to create a personal account. You must indicate your “user-name” and a “password”, which we invite you to keep with the utmost diligence. The Company shall not be held liable for any fraudulent use of the personal account. Any purchase on the Site made through your personal account will be considered valid.
10. CONDITIONS RELATING TO SHIPMENT
If you want to communicate a complaint, write to Customer Service and you will be contacted as soon as possible and in any case within 15 working days of your request.
12. RETAIL SALE
The Company sells directly to the Consumer. If you represent a company or are carrying out your business or otherwise professional activity, contact Customer Service and you will be provided with the necessary information for a possible commercial collaboration.
13. MAXIMUM QUANTITY OF ORDERS
Each order may cover one or more Products. We reserve the right to provide for a maximum number of orders to be placed at the same time.
14.IMAGES, COLOURS AND ENGRAVINGS
The images and colors of the Products may not match the real ones due to the technical features and resolution of the equipment and software that is equipped with your electronic device. The images, the colors and the possible engraving, therefore, must be considered as indicative and examples. The Company cannot be held responsible for any inadequacy of the images due to the above technical reasons.
15. CHANGING THE ORDER
If you intend to make changes to your order following our confirmation, please contact our Customer Service.
16. TRACKING OF THE ORDER
You can check the status of your order thanks to the linkin the order confirmation email.
17. AVAILABILITY OF PRODUCTS
By accepting the GTC, you also accept the risk that limited Products stocks will prevent your order from being processed within the agreed terms. One or more Products may not be available. The Company cannot be held liable for any damage, if the order is not processed due to exhaustion of stocks. If the order is partially available, we will inform you by e-mail, but the order will still be processed; we will inform you about the availability and delivery times of the remaining Products.
18. RIGHT OF WITHDRAWAL
6.1 Products damaged, worn and/or that have been immersed in liquids/substances of various kinds that have caused the loss of one or more characteristics of the Product.
6.2 A customized product is characterized by the presence of particular, by way of example and not exhaustive, the indication of dedications, dates, recurrences, symbols, colors chosen ad-hoc. For this reason, a customized product, precisely taking into account the customization, cannot be returned and, therefore, the right of withdrawal is in such cases excluded. With reference to products “made to measure or clearly customized” the right of withdrawal is excluded in accordance with art. 59 lett. c) of the Consumer Code and therefore the price will not be refunded.
6.3 The right of withdrawal is excluded if a decrease in the value of the Products is established, resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. For example, if a Product is worn and/or the tag of which each Product is equipped will be detached, it cannot be returned. In such cases, the right of withdrawal is excluded, in accordance with art. 57, paragraph 2, of the Consumer Code.
1.1 Products damaged, worn and/or that have been immersed in liquids/substances of various kinds that have caused the loss of one or more characteristics of the Product.
1.2 A customized product is characterized by the presence of particular, by way of example and not exhaustive, the indication of dedications, dates, recurrences, symbols, colors chosen ad-hoc. For this reason, a customized product, precisely taking into account the customization, cannot be returned and, therefore, the right of withdrawal is in such cases excluded. With reference to products “made to measure or clearly customized” the right of withdrawal is excluded in accordance with art. 59 lett. c) of the Consumer Code and therefore the price will not be refunded.
1.3 The right of withdrawal is excluded if a decrease in the value of the Products is established, resulting from handling other than that necessary to establish the nature, characteristics and functioning of the goods. For example, if a Product is worn and/or the tag of which each Product is equipped will be detached, it cannot be returned. In such cases, the right of withdrawal is excluded, in accordance with art. 57, paragraph 2, of the Consumer Code.
8. To exercise the right of withdrawal, simply send an e-mail to Customer Service, containing an explicit statement of your decision to withdraw from the contract or use the form available at the following Link
19. RESPONSIBILITY FOR SITE NAVIGATION
The Company will not be liable if, due to navigation on the Site, the User suffers damage of any kind. By way of example and not limited to, damage to the electronic device for a computer virus or damage resulting from hacker attacks that may have caused the loss/dissemination of personal and/or confidential data (By way of example and not exhaustive, payment instruments).
20. GUARANTEE ON PRODUCTS
The warranty on the Products will be valid for two (2) years from the date of purchase, unless any legislative changes.
21. DEFECTIVE PRODUCTS
22. APPLICABLE LAW AND FORUM
The contractual relationship is regulated, interpreted and executed in accordance with Italian law. Competent for the definition of any dispute with consumers arising from, or related to, these CGV is the judge of the place of residence or domicile of the consumer, if located in the territory of the Italian State. In any other case, including the circumstance in which you are not a Consumer under the applicable legal provisions, the jurisdiction for the definition of any dispute will be devolved exclusively to the Court of Milan.
23. REFERRAL BACK
For what is not expressly stated, please refer to the Italian legislation in force.
24. FORCE MAJEURE OR EXTRAORDINARY EVENTS
In case of violation of the GTC, we will not be liable if any breach does not depend on our will: by way of example and not exhaustive, natural disasters, measures of authority, wars, floods, explosions or insurrections, interruptions of computer or telecommunications services, failure of third parties, strikes.
25. ONLINE DISPUTE RESOLUTION (ODR – Online Dispute Resolution)
Ai sensi dell’art. 14 of Regulation (EU) No. 524/2013, for dispute resolution online you can contact the platform ODR. Below is the link to the European ODR platform:
Last updated: July 6, 2021